We provide FREE SHIPPING for all orders over $150. Flat-rate $15 USD for all other orders across the globe. We use DHL as our Standard Delivery which usually takes 3-4 working days across the globe. We will provide a tracking number from DHL so you can track your order.
Please note. DHL do not ship to Russia to individuals and can only send to a company address. We can only send to individuals in Russia through EMS Postal service. EMS usually takes 4-10 working days. We will provide a tracking number from EMS.
We dispatch our orders from our office in Bali Indonesia same day if the order is made before 10am and the next morning if made after. Orders made over the weekend or public holidays will be dispatched the next working day. Shipping usually takes 3-4 working days across the globe with DHL. If you have not received your package after 7 working days please email us on firstname.lastname@example.org and we will help trace the order.
We will email you with a tracking number as soon as your order is dispatched. For your security all goods require a signature when received. Because of this please provide an address where somebody will be available to sign during office hours.
Please ensure that the shipping address and phone number details provided for your order are correct. DHL is unable to ship to PO Box's.
Storm swim is not responsible for incorrect addresses, refused shipments, or unclaimed parcels. Parcels returned to Storm for any reason will be subject to a returned charge of courier cost and a re-sending fee.
Some orders may incur a customs or import duty charge. For Australian customers import tax is 10% for orders over $1000 AUD. For anything under $1000 their is no tax. For other countries please check with your own countries rules and regulations. Storm does not have any control over these charges and are unable to advise what they will be.
For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Storm are unable to pay these customs charges on your behalf. Unfortunately If you refuse to pay these charges your parcel may be abandoned.
Thank you Storm Swim.