Complimentary free shipping on all orders to the USA and Australia.
- All other countries receive free shipping on orders $150 and over.
- Flat rate $15 usd for all other orders across the globe
- We use DHL Express courier service for all deliveries globally (with exception to Russia).
- Delivery time frame within 3-4 working days
- DHL provide fully traceable service with signature required on delivery.
- For Russia we use EMS courier service, EMS requires orders to be sent to individuals not company addresses. 4-10 working days traceable delivery service.
- Orders are dispatched from our Indonesian warehouse in Bali. Orders are sent the same day if made before 10am, next morning if made after.
- Orders made over the weekend or public holiday will be dispatched the next working day.
- We will email you with a tracking number when your order is dispatched. For security reason all goods require a signature
- Please ensure that the shipping address you provide is the correct one, once your order has left our warehouse we are unable to alter addresses. A re-shipping fee will be applied if we need to re-ship.
- DHL are unable to ship to PO box's please provide an address where someone will be availble to sign for the package during working hours. If no one is available DHL will leave a delivery card for you to reschedule delivery.
- In some circumstances the receiver may be required by their countries customs regulations and government policies to pay duties and tax’s, this is the responsibility of the receiver. Orders cannot be returned to sender and Storm are unable to pay these customs charges on your behalf. Unfortunately If you refuse to pay these charges your parcel may be abandoned. For further information, please contact your local customs office.
- If you have any shipping queries please email firstname.lastname@example.org